Terms and Conditions

In these Terms, the following words have the following meanings:

• "Account" means the user account you create on the Platform.
• "Jetpot," "we," "our," "us" refers to the Jetpotpokies Platform.
• "You," "your," "user" refers to any individual who accesses, registers, or uses the Platform.
• "Funds" means real-money balances held in your Account, including deposits, winnings, and active bonus credits.
• "Bonus" means any promotional offer, including free spins, deposit matches, no-deposit credits, or loyalty rewards.
• "Platform" means the Jetpotpokies website, applications, and associated services.
• "Games" means any pokies, table games, live dealer games, or other gambling products offered on the Platform.

2.1 By creating an Account or otherwise using the Platform, you acknowledge that you have read, understood, and accepted these Terms.

2.2 If you do not understand any part of these Terms, you must seek clarification before using the Platform. You may contact our support team at any time.

2.3 These Terms are read together with our Privacy Policy, Responsible Gambling Policy, and any specific bonus terms attached to individual promotions.

2.4 We reserve the right to update or modify these Terms at any time. Changes take effect immediately on posting. Material changes will be communicated via email or on-Platform notification. Your continued use of the Platform constitutes acceptance of the revised Terms.

3.1 You must be at least 18 years of age, or the legal gambling age in your jurisdiction (whichever is higher), to use the Platform.

3.2 You confirm that:

• You are using the Platform of your own free will
• You are not currently self-excluded from any gambling operator, including via Australia's BetStop register
• Online gambling is permitted under the laws of your country of residence
• You are solely responsible for complying with the laws of your jurisdiction
• You are not accessing the Platform on behalf of another person

3.3 The Platform is not available to residents of countries where online gambling is prohibited. It is your responsibility to verify the legal status of online gambling in your location before using the Platform.

3.4 Employees, officers, and immediate family members of the Platform operator, its affiliates, suppliers, or partners are not permitted to register or hold accounts.

3.5 We reserve the right to refuse, suspend, or close any Account where eligibility cannot be verified.

4.1 Registration

To use the full features of the Platform, you must register for an Account by providing:

• A valid email address
• A unique username and secure password
• Your full legal name, date of birth, and residential address
• A valid contact phone number
• Any other information reasonably required for compliance and verification

4.2 Accurate Information

You agree that all information provided is true, accurate, complete, and current. Providing false information is grounds for immediate Account suspension and forfeiture of any associated funds.

4.3 One Account Per Person

Each user is permitted only one Account. Duplicate Accounts created by the same person, household, IP address, payment method, or device may be closed without notice, and any winnings or bonuses associated with those Accounts may be voided.

4.4 Account Security

You are solely responsible for:

• Maintaining the confidentiality of your Account credentials
• All activity that occurs under your Account
• Notifying us immediately if you suspect unauthorised access

We are not liable for any losses arising from unauthorised use of your Account where you have failed to safeguard your credentials.

4.5 KYC Verification

In compliance with Australian anti-money laundering laws and our regulatory obligations, we may require you to verify your identity before processing withdrawals or at any other point. Acceptable documents include:

• Government-issued photo ID (passport, driver's licence, or Proof of Age card)
• Proof of address dated within the last three months (utility bill, bank statement, rates notice)
• Proof of payment method ownership

Failure to complete verification within a reasonable timeframe may result in withdrawals being delayed, Account suspension, or forfeiture of funds.

4.6 Account Transferability

Accounts are personal and non-transferable. You may not sell, transfer, gift, lend, or share your Account with any other person under any circumstances.

5.1 Deposit Methods

Deposits may be made using any of the payment methods listed in the Account cashier. Available methods may change from time to time.

5.2 Minimum and Maximum Limits

Minimum and maximum deposit and withdrawal amounts apply per payment method and are displayed in the cashier. We reserve the right to apply additional limits to individual accounts based on regulatory or risk requirements.

5.3 Currency

All transactions are processed in Australian Dollars (AUD) unless otherwise specified. Currency conversion may apply if you fund your Account from a non-AUD payment method.

5.4 Withdrawal Processing

Withdrawals are processed within the timeframes published on the Platform, subject to:

• Completed KYC verification
• Funds being free from any pending wagering requirements
• Matching the payment method used for the original deposit (where required)
• Successful internal security and compliance review

5.5 Withdrawal Restrictions

We reserve the right to:

• Withhold withdrawal of funds that are subject to ongoing bonus wagering requirements
• Reverse, void, or recover any deposit found to have been made fraudulently or in breach of these Terms
• Require additional documentation before processing large withdrawals
• Limit the maximum withdrawal amount per day, week, or month

5.6 Fees

We do not charge fees for deposits or withdrawals. Your bank, card issuer, or e-wallet provider may apply their own fees, which are your responsibility.

5.7 Inactive Accounts

If your Account remains inactive (no login, deposit, or wager) for 12 consecutive months, we may classify it as dormant. Dormant Accounts may be subject to a monthly administrative fee of up to AUD 10, deducted from the Account balance, until the balance reaches zero or the Account is reactivated. You will be notified by email before any fee is applied.

5.8 Incorrect Payment Details

We are not responsible for losses or delays arising from incorrect payment details provided by you, or from delays caused by third-party payment providers.

6.1 General Rules

All bonuses and promotional offers are subject to:

• The general terms in this section
• Specific terms attached to the individual promotion
• Wagering requirements before withdrawal of associated winnings
• Expiry dates after which the bonus is forfeited

6.2 Wagering Requirements

Unless otherwise specified, bonus funds and winnings from bonus play must be wagered the required number of times before they can be withdrawn. Wagering contribution rates vary by game type and are detailed in each promotion's terms.

6.3 Maximum Bet During Bonus Play

While an active bonus is in play, the maximum single bet permitted is AUD 5 unless otherwise stated in the specific promotion terms. Breaches of this rule may result in bonus and winnings being voided.

6.4 Bonus Abuse

The following are strictly prohibited and constitute bonus abuse:

• Creating multiple Accounts to claim the same bonus
• Coordinating with other users to exploit bonuses
• Using betting strategies designed solely to fulfil wagering requirements without genuine risk (e.g., low-risk equivalent bets on the same outcome)
• Attempting to withdraw bonus funds before wagering requirements are met
• Claiming a bonus while not eligible

We reserve the right to void bonuses, winnings, and bets, and to suspend or close Accounts engaged in bonus abuse.

6.5 Non-Transferable

Bonuses are personal to the Account holder who claimed them. They cannot be transferred, sold, exchanged for cash, or shared with another Account.

6.6 One Bonus at a Time

Unless otherwise specified, only one active bonus may be held on an Account at any time. New bonuses cannot be claimed while an existing bonus is under wagering.

To learn more about claiming bonuses, see our How to Claim Free Pokies guide.

7.1 Game Rules

Each Game has its own rules and paytable, displayed within the Game itself. By playing a Game, you accept the rules of that Game.

7.2 Bet Settlement

All Game outcomes are determined by certified Random Number Generators (RNGs) provided by licensed Game suppliers. Our records of Game outcomes are final and binding in the event of any dispute.

7.3 Errors and Malfunctions

In the event of a Game malfunction, all bets placed during the malfunction are void and any wagered amounts will be refunded to the affected Accounts. We are not liable for winnings that would otherwise have been awarded had the malfunction not occurred.

7.4 Prohibited Behaviour

You agree not to:

• Use automated systems, bots, or scripts to play Games
• Exploit software bugs, glitches, or design flaws
• Collude with other players
• Manipulate Game outcomes through any means

Violations result in immediate Account suspension, voiding of any associated winnings, and possible legal action.

8.1 We are committed to providing a safe and responsible gambling environment. Gambling should be entertainment, not a source of income or financial relief.

8.2 We provide the following responsible gambling tools, accessible via your Account settings:

• Deposit limits — daily, weekly, or monthly caps
• Loss limits — automatic blocks once losses reach a set amount
• Session time limits — reminders or forced timeouts during play
• Time-out periods — temporarily suspend your Account from 24 hours to 6 weeks
• Self-exclusion — close your Account for 6 months, 1 year, 2 years, 5 years, or permanently
• Reality checks — pop-up reminders showing time spent and amount wagered

8.3 Australian users may register with BetStop, the National Self-Exclusion Register, at betstop.gov.au. Once registered, your Account will be closed and you will be prevented from opening new accounts with all Australian-licensed wagering operators.

8.4 If gambling is causing harm in your life, free and confidential support is available:

• Gambling Help Online: 1800 858 858 (24/7)
• Lifeline: 13 11 14
• BetStop: betstop.gov.au

For more information, see our Responsible Gambling page.

You must not, under any circumstances:

• Use the Platform for any unlawful purpose
• Create multiple Accounts or operate Accounts on behalf of others
• Misrepresent your identity, age, or location
• Use the Platform while in a self-excluded state
• Engage in money laundering, fraud, or terrorism financing
• Use stolen, unauthorised, or third-party payment methods
• Attempt to gain unauthorised access to any part of the Platform
• Reverse-engineer, decompile, or otherwise interfere with Platform software
• Use VPNs, proxies, or other tools to disguise your location
• Engage in abusive, threatening, or discriminatory behaviour toward staff or other users

Violations may result in immediate Account closure, forfeiture of funds, and reporting to law enforcement and regulatory authorities.

10.1 We are committed to preventing money laundering, terrorist financing, and other financial crimes in compliance with Australian and international AML regulations.

10.2 We may at any time require additional documentation regarding the source of funds, including but not limited to:

• Bank statements
• Payslips or income tax returns
• Documentation of an asset sale or inheritance
• Other evidence reasonably necessary to verify the legitimacy of funds

10.3 We reserve the right to report suspicious activity to the Australian Transaction Reports and Analysis Centre (AUSTRAC) and other relevant authorities.

10.4 We may freeze, suspend, or close Accounts where AML concerns arise, and may withhold funds pending investigation.

11.1 We collect, store, and process your personal information in accordance with our Privacy Policy and Australian privacy law, including the Privacy Act 1988 (Cth).

11.2 By using the Platform, you consent to the collection and processing of your personal data as described in our Privacy Policy.

11.3 We use industry-standard encryption (SSL/TLS) and secure storage practices to protect your personal and financial information.

11.4 We may share your information with regulators, payment processors, fraud-prevention services, and law enforcement where legally required or operationally necessary.

11.5 You have the right to access, correct, and request deletion of your personal data, subject to our legal record-keeping obligations.

12.1 All content on the Platform, including text, graphics, logos, images, software, Game content, and trade marks, is owned by us, our licensors, or our Game suppliers. All rights reserved.

12.2 You are granted a limited, non-exclusive, non-transferable licence to access and use the Platform for personal, non-commercial entertainment purposes only.

12.3 You may not copy, reproduce, distribute, modify, publicly display, or create derivative works from any Platform content without our prior written consent.

12.4 Game content, including software, graphics, and proprietary algorithms, remains the property of the respective Game suppliers and is protected by international copyright laws.

13.1 We aim to keep the Platform available 24/7 but do not guarantee uninterrupted access.

13.2 Scheduled maintenance, software updates, third-party service outages, internet disruptions, force majeure events, or unforeseen technical issues may cause temporary unavailability.

13.3 We are not liable for losses, missed opportunities, or unfinished Game rounds arising from Platform unavailability. Where Game rounds are interrupted by technical failure, the Game state will be restored upon resumption where technically possible, or wagered amounts refunded.

13.4 We reserve the right to suspend the Platform at any time for maintenance or operational reasons, with reasonable notice where practicable.

14.1 To the maximum extent permitted by law, we are not liable for:

• Losses arising from Game outcomes or gambling activity
• Technical malfunctions, software errors, or Platform downtime
• Unauthorised access to your Account resulting from your failure to safeguard credentials
• Acts or omissions of third-party payment providers, Game suppliers, or internet service providers
• Indirect, consequential, incidental, or punitive damages

14.2 Our total liability, in any circumstance, is limited to the amount of funds in your Account at the time the claim arose.

14.3 Nothing in these Terms excludes or limits liability for fraud, gross negligence, or any liability that cannot lawfully be excluded under Australian Consumer Law.

15.1 If you have a complaint, please first contact our customer support team at the contact details provided on our Contact Us page. We aim to resolve all complaints within 14 days.

15.2 If you are not satisfied with our response, you may escalate the matter in writing to our complaints department. We will provide a final written response within 30 days.

15.3 If the matter remains unresolved after our internal complaints procedure has been exhausted, you may refer the dispute to the relevant regulatory authority in our licensing jurisdiction.

15.4 Records held by us regarding Account activity, deposits, withdrawals, and Game outcomes are considered authoritative in the event of any dispute, except where you can provide clear evidence to the contrary.

16.1 The Platform may contain links to third-party websites, services, or content for your convenience.

16.2 We are not responsible for the availability, accuracy, content, security, or practices of any third-party sites.

16.3 Any interaction with third-party sites is at your own risk and subject to the third party's own terms and policies.

17.1 You may close your Account at any time by contacting customer support. Any remaining real-money balance, after deducting wagering requirements and pending obligations, will be returned to you via the same method as your last deposit.

17.2 We may suspend or close your Account at our discretion for any of the following reasons:

• Breach of these Terms
• Suspected fraud, money laundering, or other illegal activity
• Repeated violations of fair play or bonus terms
• Failure to complete KYC verification
• Self-exclusion request
• Regulatory or legal obligation

17.3 Where an Account is closed for breach of these Terms, fraud, or illegal activity, any remaining balance and bonus funds may be forfeited.

17.4 Closure of your Account does not release you from any outstanding obligations, including the resolution of pending disputes or repayment of overpayments.

18.1 Any tax, duty, or government charge that may apply to gambling winnings is your responsibility.

18.2 We are not responsible for advising you on the tax implications of using the Platform. You should consult a qualified tax adviser if uncertain.

19.1 These Terms are governed by the laws of the jurisdiction in which the Platform operator is licensed.

19.2 Any dispute arising from these Terms or your use of the Platform that cannot be resolved through the dispute resolution procedure in Section 15 shall be subject to the exclusive jurisdiction of the courts of that licensing jurisdiction.

19.3 Nothing in this clause limits your rights under the Australian Consumer Law where it applies.

20.1 We reserve the right to update, modify, or amend these Terms at any time.

20.2 Material changes will be communicated to you via email or on-Platform notification at least seven days before they take effect, where practicable.

20.3 Non-material changes (such as corrections, clarifications, or formatting updates) may take effect immediately on posting.

20.4 Your continued use of the Platform after changes take effect constitutes acceptance of the revised Terms. If you do not agree with the revised Terms, you must stop using the Platform.

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision will be deemed severable from these Terms and will not affect the validity and enforceability of the remaining provisions.

These Terms, together with our Privacy Policy, Responsible Gambling Policy, and any specific bonus terms, constitute the entire agreement between you and us regarding your use of the Platform, superseding any prior agreements or understandings.